Episodes
Tuesday Mar 21, 2023
Serving Up- Episode 19- Employment Law – Update for 2023
Tuesday Mar 21, 2023
Tuesday Mar 21, 2023
At a time of ever-changing rules, and aggressive enforcement, employers must be proactive in their compliance efforts to avoid increased risks and potential costly penalties. A company’s policies and procedures are essential to its operations and to defining the working relationship with its employees.
As “people-professionals” – a.k.a. human-resource advisors, business partners, etc… the work of HR Leaders, regardless of their title, is broad -- encompassing every aspect of employee relations, from wage and hour issues to safety concerns and employee conduct expectations.
Today’s podcast will provide listeners with recent developments in U.S. Employment Law and Labor regulations to help HR-pro’s support their people-leaders by ensuring that their policies and procedures are compliant with all applicable laws and regulations AND are consistent with organizational goals and corporate culture.
Wednesday Sep 28, 2022
Serving Up - Episode 18 - America’s Charities
Wednesday Sep 28, 2022
Wednesday Sep 28, 2022
Employees today, no matter their age, rank, or experience, want to work for a company where charitable giving and volunteering are supported. They want to improve the world around them, and now more than ever, they expect you, their employers, to offer opportunities to support the community via time, talent, and money.
“Listen-in” to learn more about how America’s Charities can help restaurant brands with their community giving programs. In today’s podcast, we’ll learn more about the variety of giving services America’s Charities supports, including:
- End-to-End Corporate Social Responsibility (CSR) Solutions
- Employee Workplace Giving Technology, Employee Assistance Funds (EAF) and Special Funds, Funds
- Management, and Services
- Matching Gifts, Volunteering, and Employee Engagement
- Client Support, Strategy Development, and Advisory Services
- Corporate Philanthropy and Grantmaking
Wednesday Sep 28, 2022
Wednesday Sep 28, 2022
Restaurants are, by nature, ingrained in the communities they serve. Yet, sometimes getting a meal can just feel like another transaction for a customer, and clocking in creates little emotional connection for staff. Realizing these issues, Andrew Glantz became set on finding a way to create an uplifting sense of purpose for guests and staff, in a way where staff don’t even need to lift up a finger. In this session, Glantz will share his story on creating a hunger-fighting program that boosts employee and customer satisfaction, and tips on how to best engage your brand in its communities.
Wednesday May 25, 2022
Wednesday May 25, 2022
Wondering how you can capitalize on the “Great Regret”? If you answered “YES” – listen to episode 16 of the ServingUP podcast featuring, Alyssa Villarreal, Account Executive at Workstream. During this podcast, Alyssa provides insight on how the Workstream platform can help your brand find the best talent faster than your competition, leveraging user-friendly technology to accelerate the hiring process and win the “war-for-talent.” Find out how Workstream has helped restaurants hire faster with texting / SMS, reduce the time to engage by more than half, and streamline the onboarding of hourly workers. Tune in today and learn how brands like Chick-fil-A, McDonald's, Dunkin', Applebee's, Auntie Anne's, Cinnabon, and more are increasing their hiring efficiency by over 150%, improving the applicant experience, reducing cumbersome tasks for the hiring managers and improving the bottom line.
Monday Apr 04, 2022
Monday Apr 04, 2022
Workers are holding out for better benefits, not just pay. Forward-thinking employers are answering with more holistic benefit offerings that give people the options and resources they want, allowing employers to fill the positions they desperately need. It’s a want-meets-need approach that’s already paying off for employers who are enhancing their benefit programs. In this podcast with CRTRA Host Jess Williams, you’ll get to hear from AON’s benefit subject matter experts, Grace Lattyak, Partner, and Angela (Angie) Davis, Advanced Business Analyst. Each will offer some great insights surrounding benefits in the restaurant industry that showcase trends they are seeing in companies that are succeeding at attracting and retaining talent in the evolving labor market.
Tuesday Feb 01, 2022
Tuesday Feb 01, 2022
In a dual podcast production with Serving Up, Geoff Rowen, SVP of Sales for Totem and CHRO Champions Podcast Host speaks with Jess Williams, CPO for Biscuitville about her experiences as an HR leader. Jess also interviews Geoff about Totem's unique approach to employee benefits and how they strive to bring dynamic, innovative, and cost-effective ideas to employers.
Monday Dec 20, 2021
Monday Dec 20, 2021
Asya Monds Davis is the Manager of Retail Compensation for Starbucks managing pay for over 200,000 people. With prior experience in compensation consulting, she transitioned to the retail industry in 2016 and hasn’t looked back. Keeping the restaurant employees at the forefront, her analytical skills and passion for people provide the perfect foundation to deliver great pay programs. She has a Bachelors in Mathematics and Statistics from Virginia State University and has been a member of CRTRA since 2016. She is the current Vice President and Treasurer and is also an active member of WorldAtWork. CRTRA Education Director, Jess Williams talks with Asya about the importance of compensation given its’ strategic impact on the business and why robust survey data is critical to achieving desired outcomes.
Thursday Sep 30, 2021
Serving Up - Episode 12 - Discussion with Jeannie Pae, Starbucks
Thursday Sep 30, 2021
Thursday Sep 30, 2021
Jeannie Pae is the VP of Global Compensation & Mobility and began her career with Starbucks in 2007. She leads teams that support retail and non-retail functions, broad-based compensation, executive compensation, equity, global mobility, tax, and immigration. Starbucks is headquartered in Seattle, WA and has over 33,000 units across more than 80 countries. CRTRA Vice President & Treasurer, Asya Davis, talks with Jeannie, about her background, her experience at Starbucks, what inspires her, and the changes she’s seen in the industry over her career.
Tuesday Aug 31, 2021
Serving Up - Episode 11 - Legal Update with David Jordan from Littler
Tuesday Aug 31, 2021
Tuesday Aug 31, 2021
Littler attorney David Jordan is back to talk with CRTRA Past President Stephanie Forand about employment law hot topics including employee penalty fees for not being vaccinated, tip credit and QSR tipping, feedback on the 80/20 rule, labor shortage, and more. You won't want to miss it!
Monday Jun 28, 2021
Monday Jun 28, 2021
Sean Self, Founder and CEO of Self Opportunity, discusses the current challenges of recruiting in the restaurant industry with CRTRA Vice President Wendy Hull. Sean covers the scarcity of applicants, the evolving applicant process, turnover cost, and focusing on wages and education. Sean has over 20 years of experience working in the “People Business,” helping companies find and keep great talent. Self Opportunity works with hundreds of companies in the hospitality, medical, oil & gas, retail, IT, and sales industries.